Part of Inner Spark Complementary Health Services’ commitment to providing a high level of care for clients includes ensuring a high level of protection for any personal information we have on our records. We view the privacy of clients as an essential part of our duty of care and seek to comply with all elements of the Australian Privacy Principles, Data Protection Principles, as well as our existing obligations of confidentiality including the EPA Code of Ethics and Conduct and the AASW Code of Conduct.
should you require to make any amendments.
Inner Spark Complementary Health Services takes seriously the trust you place in us and at all times will make every effort to ensure that your personal information is secure, protected from interference, misuse, loss and unauthorised access, modification and disclosure.
0410 482 235.
Collection of Your Person Information
Personal and Sensitive Information
Personal Information refers to information or an opinion, whether true or not, and whether recorded in a material
form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information
Sensitive Information is a subset of personal information and includes your health information as well as information
pertaining to racial or ethnic origin, political opinions or membership of a political organisation, religious belief or
affiliations, membership of a professional or trade association, sexual preferences or a criminal record. Sensitive
information attracts additional privacy protections compared with other types of personal information.
Consent forms and Consultation records
On your first visit for a session you will be asked to sign a Client Consent form and to provide certain personal
information for the purpose of us providing a service to you, including:
Your name, address, phone number and email contact details;
Your gender and date of birth;
Contact details for your nominated emergency contact and your doctor;
Information about your health and any medication you may be taking.
You will also be asked to consent to specific treatments and whether you are agreeable to your personal
information being shared with other practitioners or medical professionals where this may enhance your treatment.
No such information will be shared without you so consenting.
Should you choose not to provide requested information, we will advise you of what consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant offers or services.
At the end of your treatment your practitioner will make a few notes about any symptoms you may have
exhibited and the treatment given. If you have a subsequent visit, these notes will be used by your practitioner for review and support of your condition, for the purposes of ongoing service provided to you. Your practitioner will not share your consultation notes or personal information without your written consent.
Children between the ages of 7 and 17, and other persons who are not able to give informed consent on their own, may come for a chakra-puncture session with the written consent of their parents or legal guardians. In such cases, personal information will be collected and used as described above.
Counselling clients who are not able to provide informed consent (as determined by the practitioner with reference to the AASW Ethics and Practice Guidelines) will also require the written consent of a parent or legal guardian. Again, personal information will be collected and used as described above.
Inner Spark Complementary Health Services will try to collect your personal information directly from you. However, there may be instances where we will need to collect your information from other persons or entities. Whenever possible, we will request this other person or entity to have your signed consent or email giving your permission for them to provide us with your personal information. Exceptions may be if you suddenly take ill and are incapable of providing certain information which may be important for your treatment, such as if you have had a recent operation, illness or an implant, as well as what medication you are taking, or if collection of information from anyone other than you is required by law.
If you have provided us with information about another person, then you will need to tell that person that you
have done so, that they have the rights as set out in this policy including a right to access their information and that
they can refer to this policy for information on how we will handle their personal information.
When you access our website, anonymous technical information may be collected about your activities on the
website. This may include information such as the type of browser used to access the website and the pages visited.
This information is used by us to make decisions about maintaining and improving our website and
online services. This information remains anonymous and is not linked in any way to personal identification details.
Online data collection and use
The following discloses our information gathering and dissemination practices.
If you use an online registration form for any session, event or booking of ours, or any online service (such as mailouts, e-newsletters and the like), you will be asked to give contact information, such as your name and email
address, and unique identifiers. You can choose whether to register with us online for any event or service, or not. If
you complete an online registration form, we use contact information from the registration form to send you
information about our services and products. The contact information is also used to contact you when necessary if
you have subscribed to a mail list. After subscribing to any of our services, you may opt-out of receiving future
mailings by choosing to un-subscribe by sending us an email stating so.
Storage of your Personal Information
We will take all reasonable steps to ensure that your personal information is stored securely and is protected
from misuse and loss from unauthorised access, modification or disclosure.
We will keep your personal information for as long as it is required to provide you with the services you requested and to comply with legal requirements.
If we no longer require your personal information for any purpose, including legal purposes, we will take
reasonable steps to securely destroy or de-identify your personal information.
It is your responsibility to advise us should either your health situation or your personal details change so that
your record is kept up to date.
We take all reasonable steps to take care of all data in our care. In the unexpected circumstance that there
should be any data breach, we would take all steps required by law. Therefore, we will in the case of a
data/information breach contact the Office of the Australian Information Commissioner (OAIC) and yourself as soon
as practicable to inform you of the nature of the breach.
Usage of your Personal Information
Personal information is used to:
contact you about your appointment or any other matter in relation to the service provided to you;
contact your nominated emergency contact or GP in an emergency;
better understand your health history and thus ensure your treatment is appropriate and of the highest
discuss your case with other practitioners and / or medical professionals if you have consented to this;
allow you to purchase products and services;
answer your enquiries and resolve complaints.
Credit card information is used only for payment processing and this information is not used for other purposes and
not retained by us.
Please note that we will never sell, rent or lease your information to anyone. We take privacy seriously and respect
Anonymous data may be aggregated for reporting client statistics and to improve our customer support. If you
complete a questionnaire, you may do this anonymously and you will have an option to provide your name if you
have questions or are seeking further information.
Sharing your Personal Information
We take seriously the trust you place in us and on no account will we share your personal information with any third party without your permission, unless required by law enforcement action or subpoena. For example, we may be required to provide your personal information to the appointed case managers of insurance companies managing any worker’s compensation case of yours or any third-party case in the treatment of your injury or illness.
Personal information may be disclosed to anyone to whom you have given written and signed consent to have
access to this information (e.g. a solicitor, accountant or a person who has authority to act as your attorney). This
could also include referees, any financial institution nominated by you (for example in a direct debit) or anyone else
you request, unless disclosure is not permitted by law.
Accessing your Personal Information
If you have completed a consent form at this clinic you can request access to your personal information at any time
by asking for a copy which will usually be supplied to you within ten working days depending on the nature of the
request. In any event, all requests will be satisfied within 28 days. If you believe that any information is incorrect or
outdated, you may ask for a correction to be made. There is no fee for requesting access to your information.
In a very few cases we may be unable to give you access to certain information for example where:
we no longer hold or use the information;
providing access would have an unreasonable impact on the privacy of others;
the request is vexatious;
providing access would be unlawful;
the information relates to existing or anticipated legal proceedings;
providing access would prejudice or be likely to prejudice the prevention, detection, investigation and
prosecution of unlawful activity;
disclosure would pose a threat to the life or health of any individual.
If your request is refused, we will tell you the reason why. If we are not required to provide you with access to the information requested, we will consider, if reasonable, whether the use of a mutually agreed intermediary would allow sufficient access to meet our mutual needs.
Correcting your Personal Information
We strive to keep your personal information accurate, however, it is your responsibility to notify us when your details change. If you believe any information held about you is inaccurate, incomplete or out-of-date, you may ask to be provided with a copy of your information to view and, following your authorization, your information will be corrected.
To protect your privacy and security, you may be asked to verify your identity before being granted access to your
data. You will be asked to put your request in writing.
Making a Complaint
If you have any questions or concerns about this policy or about how your personal information has been handled, you can contact Madeleine Power at any time on 0410 482 235 or
We value your comments and opinions and will do our best to answer any questions, correct any errors or
resolve any complaint that you may have about how your information is handled.
If you do have a complaint, once you have contacted us in relation to your concerns, if you are not happy with
our response, or if you do not feel your complaint has been resolved, you are able to seek advice from the
Office of the Australian Information Commissioner by calling 1300 363 992.
If you want to make a complaint in Victoria about a health related service, you can contact the Victorian Health Complaints Commissioner by calling 1300 582 113.