COVID-19 Updates


Due to further easing of restrictions, the following restrictions have been lifted:

  • 'Face masks will be worn at all times by the practitioner, as well as clients'

    • Instead, face masks are only required to be worn when the practitioner cannot keep 1.5 metres away from the client (such as inserting needles during a chakra-puncture session).

All other infection control precautions stated under the date 30/10/2020 remain active.


Due to the Stage 4 Restrictions being eased in Melbourne, Inner Spark Complementary Health Services will again be offering chakra-puncture and in-person counselling services as of Sunday 8th November. Additional infection control precautions will be in place to ensure we adhere to legal and regulatory requirements. In addition to the Return to Practice Policy below, a COVIDSafe plan has been developed and is available to view if requested by an Authorised Officer or WorkSafe Inspector. This plan includes:

  • Face masks will be worn at all times by the practitioner, as well as clients

  • Appointment times are spaced 15 minutes apart to ensure adequate cleaning time and minimise the chance of clients coming into contact with each other. Please arrive at your appointment time and leave immediately afterwards to support with these measures

  • As always, records of clients attending the clinic will be kept

  • Physical distancing will be maintained wherever possible and the space will be as well ventilated as possible

  • All touched surfaces will be cleaned with appropriate cleaning products in between each client, as well as at the start and end of each shift

  • Soap and hand sanitiser will be made available for clients. Clients are asked to use it when they arrive and before they leave. Your practitioner, Madeleine Power, continues to wash her hands regularly and in accordance with the protocols described by Hand Hygiene Australia.

  • For chakra-puncture clients, towels/linen and disposable coverings are changed in between each client and washed in accordance with our WHS policy. Eye pillows will not be placed directly on the skin or eyes.




Due to Stage 3 & 4 Restrictions being reintroduced in Melbourne as of midnight on Wednesday 8th July, Inner Spark Complementary Health Services will not be offering chakra-puncture at this time. This will be reassessed in 6 weeks time in line with directions from the Victorian Government.

Counselling will still be offered via zoom or phone during this time. Please contact Madeleine Power on 0410 482 235 or to make a booking.

COVID-19 Return to Practice Policy


Notification about COVID-19/Coronavirus  

The COVID-19 strain of coronavirus has caused an outbreak of respiratory infections in most nations of the world. On the 11th of March 2020, COVID-19 was declared a pandemic by the World Health Organisation. More information about what defines a pandemic, what this means, and the COVID-19 virus can be found on the Australian Government Department of Health website.



Symptoms of COVID-19 infection

It is important that we are all aware of the symptoms of COVID-19 infection.


From the Department of Health website: “Patients may have fever, cough, runny nose, shortness of breath and other symptoms. In more severe cases, infection can cause pneumonia with severe acute respiratory distress.”


This link contains more information on COVID-19 in Victoria, including statistics, symptoms and methods of avoiding spread of the infection.


Note that the symptoms of COVID-19/ Coronavirus are difficult to distinguish from a regular cold or flu.


Please call your doctor and seek their advice if you develop any of the symptoms listed above.



What COVID-19 means for us

This infection is present in Victoria and Melbourne. How infectious COVID-19 is, how rapidly it will spread and how dangerous it is, are not currently completely understood. Many people are naturally concerned about the virus and their risk of catching it and developing the infection. We are also entering the normal cold and flu season, and the recent drop in temperatures means that we are all far more likely to catch the regular viruses of the autumn and winter seasons.


The commitment of our clinic

Inner Spark Complementary Services and Madeleine Power are dedicated to high standards of infection control. That remains unchanged during this time, with the exception of the following additional precautions:


What we ask of you, our clients:

  • Please delay appointments if you have returned from overseas travel. Outbreaks are occurring worldwide, so restrictions on treatment following travel must apply to all countries. The recommended isolation time after your return is two weeks.

  • Please cancel your appointment if you develop any of the following symptoms:

    • Fever

    • Cough

    • Runny nose

    • Shortness of breath

  • Hand rub is available in the waiting room. We ask that you use it on arrival and departure. Hand washing facilities are available if you prefer.

  • Do you have an underlying lung condition, are you receiving chemotherapy or do you have a low immune system? At this stage we suggest you delay appointments until we have a better understanding of the spread of this infection.


Our commitment to you

  • We are screening everyone who has booked in with us to ensure they haven’t travelled internationally in the past 2 weeks, come in contact with someone who has tested positive for COVID-19, or have any of the symptoms of viral infection. If they have, they will need to delay their appointments.

  • We are aware of the symptoms of COVID-19 and will not come to work should we develop these symptoms. This may cause delays to your treatment, and some of your appointments may need to be postponed. We apologise for any inconvenience and will give you as much notice as possible of changes to your booking.

  • Our hand hygiene practices are currently excellent. We wash our hands regularly and in accordance with the protocols described by Hand Hygiene Australia.

  • We will be wiping down our waiting room surfaces, as well as all door handles and frequently-touched surfaces between every client with appropriate cleaning products.

  • Eye pillows will not be placed directly on the skin or eyes

  • There are no magazines and books in the waiting room; We have removed them to reduce the risk of transmission of infection

  • Minimise time in the waiting room. Try to arrive only a few minutes before your appointed time. We will do our best to call you to let you know if we are running late.

  • We are keeping up-to-date with releases issued by the Victorian Department of Health and Human Services in relation to COVID-19. We will act according to their directions.

  • It is possible that we may need to postpone all sessions if advised to do so by the Victorian Department of Health and Human Services. If this occurs, we will notify you as promptly as possible. 

  • It is possible that we may need to close the clinic if advised to do so by the Government and/or the Victorian Department of Health and Human Services.


Please visit this page often, as we will be updating it regularly as new information comes to light.


Your understanding at this difficult and uncertain time is appreciated.


Please do not hesitate to call Madeleine Power on 0410 482 235 if you have questions or concerns that you wish to discuss.